Terms & Conditions

Upfront fixed quotes

$0 call-out weekdays, 7am to 5pm

Same-day service

Version 1.0 | 12 October 2026

On this page

1. About All Day Plumbing and these terms

All Day Plumbing is operated by All Day Plumbing & Maintenance Pty Limited, ABN 79 166 709 093. Our published NSW contractor licence number is 339748C.

Our contact details are: 1300 301 354, [email protected], and Unit 54, 45 Powers Road, Seven Hills NSW 2147.

These terms explain our general booking and service arrangements. They form part of a service agreement only where they are provided or made available to you and accepted before that agreement is made. Browsing our website or sending an enquiry does not, by itself, authorise chargeable work.

Your accepted quote or service agreement identifies the work, price, inclusions, exclusions and payment arrangements. Any separately agreed project, maintenance or commercial contract also applies. These website terms do not override a separately negotiated contract or rights that cannot lawfully be excluded.

Where residential building laws require a particular written contract, notice, certificate or other document, we will provide the required documentation. This page is not a substitute for it.

2. Your consumer rights

Nothing in these terms excludes, restricts or changes rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation. Applicable NSW statutory warranties remain in addition to any warranty we or a manufacturer provide.

Australian Consumer Law notice

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

3. Bookings, arrival times and emergency work

An online booking request asks us to contact you to confirm availability and the work required. It is not confirmation of an appointment unless we expressly confirm one. For an urgent problem, call 1300 301 354 rather than relying on an online message.

We provide 24/7 telephone assistance and offer emergency and same-day attendance. We confirm the expected arrival window and any attendance fee when arranging your booking. An arrival estimate is different from a promise to complete the repair within that time. Location, traffic, access, parts and the work already in progress can affect timing. We will tell you about a material delay and discuss the available options.

Emergency attendance may involve making the situation safe before a permanent repair can be completed. We will explain the immediate work, what remains to be done and any further quotation required. These arrangements do not remove your rights relating to an agreed time or a reasonable time for completing the service.

4. Call-out fees and initial assessment

Weekdays: Our advertised $0 call-out applies Monday to Friday, 7am–5pm, excluding NSW public holidays. It covers attendance, an initial hand-tool assessment of approximately 10 minutes and a quote for the proposed work. It is not a promise of free specialist testing or a complete repair.

Camera inspections, extended fault-finding, specialist equipment and work beyond the included assessment are quoted for approval before we proceed.

After hours: At night, on weekends and on public holidays, the advertised attendance fee is $275–$385 including GST. We confirm the exact fee and inclusions before dispatch. It covers attendance and approximately 10 minutes addressing the problem. Straightforward tasks may be completed within that attendance, and in most cases it also covers making the situation safe. A full repair is not automatically included.

Further repair work is quoted at our normal prices, without an additional after-hours loading on that repair work, in line with our advertised policy.

You are not required to accept a repair quote. If you decline it, only attendance, assessment or other work you separately authorised and agreed to pay for is chargeable. The advertised weekday assessment remains free within its stated scope.

5. Quotes, approval and variations

A fixed quote applies to the scope and conditions described in that quote. An estimate will be identified as an estimate. The quote will explain the total payable, including GST where applicable, and identify any separately quoted work.

We will not start chargeable work beyond an agreed attendance or assessment without approval from you or your authorised representative. Approval will be recorded in the form required for the job. Where the law requires a signed written contract or variation, we will use that process.

If you request additional work, or an unforeseen condition changes what is needed, we will explain the issue and the proposed change to scope, price and timing before proceeding. A fixed quote is not permission for us to increase the price without an agreed, lawful variation. We will not charge you to correct our own defective work where we are responsible for doing so.

Where immediate action is legally permitted and necessary to prevent imminent harm, we will limit it to the necessary make-safe work and explain and document what happened as soon as practicable. This is not a blanket authority for additional repairs or charges.

Any quote expiry date will be shown on the quote. Changes to prices after that date do not retrospectively change an already accepted agreement.

6. Online hot-water prices and bookings

Our hot-water pricing tool displays prices for the selected system and installation package based on the information and site conditions described in the booking process. The package’s stated inclusions and exclusions form part of the offer. Viewing prices alone does not book work or authorise a payment.

We confirm the relevant installation requirements, including the existing system, access, location and applicable gas, water or electrical requirements. Any work outside the selected package must be explained and separately agreed before it is undertaken. We will not substitute a different system or increase an agreed price without your approval.

The amount, purpose and refund conditions of any deposit must be disclosed before payment, together with when the order and appointment become confirmed. Any deposit is credited towards the agreed price and remains subject to applicable law.

If we cannot provide the selected installation as agreed, we will explain the alternatives. You do not have to accept a different product, additional work or a higher price. We will refund any amount we are not entitled to retain, without affecting your other legal rights.

7. The $50 online-booking offer

Where the $50 online-booking offer is advertised, request the booking through our website and accept the resulting quote to receive $50 off that quote. The saving will be shown in the agreed price or invoice.

The offer is a discount on approved work, not a cash payment for submitting an enquiry. It does not automatically apply to separately advertised fixed-price hot-water tool packages unless expressly included in that offer.

Any additional eligibility conditions must be clearly disclosed with the offer before you accept the quote. We will not introduce new restrictions after you have accepted an offer.

8. Payment and deposits

Your quote, booking confirmation or separate contract will state when payment is due, whether a deposit or progress payments are required, and the available payment methods. We will agree these arrangements before the relevant work or payment commitment.

Deposits form part of the total price. We will not request a deposit above an applicable legal limit. Where home building compensation cover is legally required, the required certificate must be provided before we take payment or start work, subject only to a lawful exception.

Approved commercial account customers are invoiced under their agreed account or contract terms. Any payment-provider charges or other fees must be lawful and disclosed before you commit to paying them.

Contact us promptly about an invoice query so we can investigate. Paying an invoice does not waive your consumer guarantees or applicable warranty rights.

9. Cancellations, rescheduling and refunds

Please contact us as soon as possible if you need to cancel or change an appointment. We will explain any consequences before agreeing to a changed booking.

A cancellation charge or deduction is not automatic. For a change-of-mind cancellation, any amount we seek must be lawful, fair, previously disclosed and agreed, and no more than the reasonable loss properly attributable to the cancellation after allowing for costs saved or recovered. This may include authorised work already performed or a genuinely unavoidable special-order cost. We will explain the calculation and will not recover the same cost twice.

We do not apply a blanket rule that all deposits are non-refundable. We will return money we are not entitled to retain. Different rules apply where we have failed to meet our obligations or you exercise a statutory cancellation, refund or cooling-off right.

If we cannot provide the agreed service, we will discuss an alternative or the applicable cancellation and refund arrangements. Nothing in this section limits your rights under law. We will honour any applicable cooling-off period and required notices; a request for urgent work is not, by itself, a waiver of those rights.

10. Authority, access and site safety

Tell us who is authorising the work and paying the account. If you arrange work for an owner, landlord, owners corporation, business or another person, you must have authority to give the instructions concerned. We will confirm any approval limit or purchase-order requirement before proceeding beyond it.

Provide safe access to the agreed work area and tell us about hazards or relevant information you know about, such as asbestos, concealed services, previous damage, pets, access restrictions or chemicals already used in a drain.

We may pause work that cannot safely or lawfully continue and explain what is required to proceed. Any extra work or charge must be dealt with through the agreed quotation or variation process. We remain responsible for the safety precautions, care and skill required of us.

11. Concealed conditions, opening-up and reinstatement

Some faults cannot be fully assessed until access is available, a drain is cleared or part of the area is opened. Where reasonably practicable, we will explain foreseeable limitations and any proposed cutting, excavation or removal before starting.

The quote should state the extent of opening-up, removal, disposal, backfilling and reinstatement included. Additional tiling, painting, landscaping or other making-good work must be identified and agreed rather than assumed.

We will take reasonable care to protect the property. A pre-existing defect or necessary opening-up does not release us from responsibility for loss or damage caused by our failure to exercise due care and skill.

12. Blocked drains, CCTV and leak detection

The agreed scope distinguishes clearing a blockage, investigating its cause and repairing a damaged pipe. Clearing restores flow where the blockage can be cleared; it does not itself repair every underlying pipe defect. If the issue returns, contact us so we can assess whether it relates to the work performed or a separate problem. Recurrence does not automatically remove your consumer or warranty rights.

Camera and leak-detection findings relate to the accessible areas and conditions at the time. We will explain material inspection limitations and any further testing recommended. Your quote will identify agreed footage, photographs, markings or reporting.

An investigation is not an automatic authorisation to excavate or repair. Repairs are separately agreed unless already included. Sydney Water reimbursements, hidden-leak allowances and insurance payments are decided by the relevant organisation, not guaranteed by All Day Plumbing.

13. Products and customer-supplied fixtures

We confirm the suitability of the product and installation arrangements before carrying out the agreed installation. Where appropriate, we will ask for the model, photographs, measurements or site access before confirming the scope.

If you supply a fixture or appliance, tell us before it is ordered or the installation is booked. We will explain any incompatibility or additional work we identify. We remain responsible for our installation work and advice, even where we did not supply the product.

A manufacturer warranty may apply to a product, with different periods for different components and labour. Those terms do not replace your statutory rights. For products we supplied, you may contact us about a problem; we will not refuse responsibility that the law places on us merely by directing you to the manufacturer.

14. Workmanship and warranty support

We stand behind the work and goods we supply and will provide any remedy required by your consumer guarantees, applicable statutory warranties, the agreed contract or an additional warranty we gave you.

There is no general short claim deadline in these terms that cuts off your legal rights. Tell us about a problem as soon as reasonably practicable, provide the job details and allow reasonable access to investigate. You do not have to delay urgent steps needed to protect people or property.

Any additional written warranty should identify its provider, coverage, duration, claim process and treatment of claim expenses. It does not reduce rights that continue under law, including rights that may last beyond a manufacturer warranty.

15. Our 35-year pipe-relining warranty

All Day Plumbing provides its own 35-year warranty on the materials and workmanship of pipe relining installed by us. We issue a completion certificate identifying the installation. This is All Day Plumbing’s warranty, not merely a reference to a manufacturer’s warranty.

We also offer a free annual CCTV inspection to inspect the relining and show how it is holding up. Contact us to arrange the inspection and suitable access. This promise does not mean that unrelated existing pipework has also been relined or repaired.

To make a claim, contact 1300 301 354 or [email protected], or write to Unit 54, 45 Powers Road, Seven Hills NSW 2147. Provide the installation address, job or invoice reference if available, and a description or photographs of the problem. We can help locate the job record if you no longer have it.

We will arrange an assessment within a reasonable time. For a covered defect, we will rectify the affected materials or workmanship at no charge, without limiting any other remedy required by law. We will bear the cost of our covered assessment and rectification and reimburse reasonable expenses you incur in making a valid claim, on receiving supporting details. Any proposed charge for unrelated work must be separately quoted and accepted.

The warranty and annual inspection benefit are additional to your statutory rights. The Australian Consumer Law notice in section 2 applies. The approved written warranty information must also be supplied with the job documentation, rather than relying only on a website link.

16. Commercial, strata and maintenance work

For a commercial, strata or maintenance engagement, the agreed quote or contract will identify the site, nominated assets, inspection or service frequency, reporting, access requirements and approval process. Work outside that scope requires further authorisation.

We will provide the reports, photographs and certificates included in the engagement and any documentation required by law. Servicing an identified asset does not mean we have inspected every part of the property or certified unrelated systems.

Purchase orders, invoicing and account arrangements follow the applicable agreed contract. These website terms do not change an existing negotiated maintenance or facilities-management agreement.

17. Job records, photographs and privacy

We may take photographs and maintain records reasonably needed to assess, quote, carry out, document or support the work and deal with warranty or payment enquiries. Personal information is handled as described in our Privacy Policy and in accordance with applicable law.

Permission to carry out a job is not automatic consent to use identifiable customer photographs, addresses or job details in advertising. We will obtain appropriate permission before using that material publicly.

Please do not send payment-card details or unrelated sensitive information in a general website enquiry. A Privacy Policy should be read separately; these terms do not replace it.

18. Concerns, complaints and damage

Contact us on 1300 301 354 or [email protected] with the job address, reference and what has gone wrong. We will investigate, explain the next steps and provide any remedy required under the agreement or law.

We ask for a reasonable opportunity to inspect and address the problem, without requiring you to leave an unsafe situation unresolved or give up access to an insurer, regulator, tribunal or court.

These terms do not impose a blanket exclusion of liability for damage caused by our work, or limit a lawful remedy to the amount of our invoice. Responsibility for loss or damage will be assessed under the applicable agreement and law.

19. Website information

Website service descriptions provide general information and do not replace an assessment of the particular property. They do not authorise unsafe do-it-yourself work. Call emergency services if there is immediate danger to life.

We aim to keep information accurate and will explain any identified material error before an agreement is made. We will not rely on a general website disclaimer to remove an accepted offer, change an agreed price or avoid responsibility for misleading information.

You may save your quote, invoice, warranty and relevant website terms for your records. Other website materials remain subject to the rights of All Day Plumbing and their respective owners.

20. Updates and applicable law

The version provided or made available and accepted when your agreement is formed applies to that engagement. Later website updates do not retrospectively change it without a lawful agreement.

These terms are governed by the laws of New South Wales and applicable Commonwealth law. This does not prevent a party using a court, tribunal or statutory process that has jurisdiction.

If a term cannot lawfully be enforced, it does not apply to that extent. The remaining terms continue where they can operate lawfully. Nothing in this section validates a term that unfairly or unlawfully removes your rights.

Statutory-wording attribution: Source: ACCC © Commonwealth of Australia. The section 2 goods-and-services notice is reproduced without alteration under the ACCC’s CC BY 4.0 publication licence. This does not imply ACCC endorsement. Guidance and licence: https://www.accc.gov.au/about-us/using-our-website/disclaimer-and-copyright ; https://creativecommons.org/licenses/by/4.0/