Compare Sydney Plumbers: Read This Before You Book a Big Name
You searched for a plumbing company by name, so you are probably about to book. Two minutes on this page could save you a call-out fee and a lot of grief. It is a plain side-by-side of what you get from us against the questions you should put to anyone else, written by a Sydney plumber with 20 years on the tools.
Want a second quote before you commit: 1300 301 354 or book online. You get an arrival window on the phone and a fixed price before any work starts. $0 call-out fee.
Side by side: us vs the company you were about to call
We can only fill in our own column. The right-hand column is what to ask them before you give them your address.
| What to compare | All Day Plumbing | The company you were about to call |
|---|---|---|
| Call-out fee | $0, day or night. | Ask: is there a call-out, attendance or booking fee, and is it refunded if I don’t go ahead? |
| Price before work starts | Yes. A fixed price in writing before the plumber touches anything. Say no and you owe nothing. | Ask: will I get the total price in writing before you start, or an hourly rate? |
| Who turns up | A licensed plumber we employ. The business is run by a plumber with 20 years on the tools. | Ask: is the person coming your employee or a subcontractor, and what is their licence number? |
| Licence you can check | NSW Contractor Licence 339748C. Check it on the NSW Fair Trading licence check while you’re on the phone. | Ask for the licence number and check it. If they hesitate, that’s your answer. |
| Name on the licence | All Day Plumbing & Maintenance Pty Ltd, the same name on our website, our vans and your invoice. | Ask: does the name on your licence match the name on this website? |
| Hours | 24 hours, 7 days. | Ask: do you actually attend at night, or take the booking for the morning? |
| After-hours pricing | Told to you on the phone before anyone is dispatched. No surprise bill at 11pm. | Ask: what does the after-hours rate add, and when does it apply? |
| Warranty | On the work, printed on your invoice. | Ask: what is the warranty, and is it in writing? |
| Where the van comes from | Seven Hills, Sydney. Local plumber, local arrival times. | Ask: where are you based, and what is my arrival window? |
Who is paying for all that advertising?
The biggest names in Sydney plumbing are the biggest names because they spend the most on advertising. That money comes from somewhere, and it is not the plumber’s wage. It is built into the price you are quoted. When you book a local, owner-run company, you are paying for the plumber and the parts, not for a marketing department. Same licence requirements, same standards, same warranty, minus the overhead.
The callout fee trap, explained
The most common complaint we hear from customers who tried someone else first is the same: a small “attendance” fee got a plumber to the door, and the real price only arrived once they were standing in the kitchen. By then you are wet, tired and not in a position to say no. Our answer is a $0 call-out fee and a fixed price in writing before any work starts. If you say no, you owe nothing and we leave.
5 things to check before you book anyone
- Get the total price in writing before they start. A plumber who does this every day answers straight away. “We’ll see when we get there” means the price is decided in your kitchen, after you’re committed.
- Check the licence number. Every NSW plumbing business must hold a contractor licence, and it takes 30 seconds to check online. Unlicensed work can void your insurance and cannot be certified.
- Match the names. The website, the licence, the van and the invoice should all carry the same business name. If they don’t, find out who you are actually paying.
- Ask who is coming. An employed, licensed plumber and a subcontractor picked up for the job are two different things when something goes wrong.
- Ask what happens if you say no. With us it’s simple: you owe nothing and we leave. Ask them the same question before you book.
What happens when you call us
- You tell us what is happening. We tell you how to make it safe right now, and whether it needs someone tonight or can wait for the day rate.
- We give you an arrival window, and the after-hours rate if it applies.
- The plumber arrives, finds the fault and gives you a fixed price in writing before starting.
- You say yes or no. Yes, and we fix it then and there in most cases. No, and you owe nothing.
- You get an invoice with the licence number and the warranty on it.
Get the second price now, 24 hours, 7 days: 1300 301 354 or book online. You get an arrival window on the phone and a fixed price before any work starts. $0 call-out fee.
Who you are dealing with
All Day Plumbing & Maintenance Pty Ltd is a Sydney plumbing company based in Seven Hills, run by a licensed plumber with 20 years on the tools. NSW Contractor Licence 339748C. Fully insured. Every job comes with an upfront price before we start, a $0 call-out fee and a warranty on the work. You can check any NSW plumbing licence, ours included, on the NSW Fair Trading licence check (search “verify licence NSW”).